Warranty terms — manufacturer's warranty 24 months / 1,000 operating hours

This warranty statement describes the voluntary manufacturer's warranty we give on every new Müller Machinery machine. It is an additional benefit; your statutory rights as a buyer are unaffected (clause 9).

1. Guarantor

The Guarantor is Wensday Invest spółka z ograniczoną odpowiedzialnością, trading as Müller Machinery, ul. Święty Marcin 29/8, 61-806 Poznań, Poland. The warranty is therefore given by the manufacturer and seller in one — not by a component supplier.

2. Covered goods

The warranty covers new machines of the Müller Machinery brand (mini excavators, forklifts, wheel loaders, mini dumpers) and the attachments included in the delivery, as identified on the invoice by model and serial number. It does not cover used machines, demonstration machines with a separate agreement, consumables or wear parts.

3. Duration and territorial scope

1. The warranty starts on handover of the machine to the buyer and ends after 24 months or 1,000 operating hours on the hour meter, whichever comes first.
2. Territorial scope: all member states of the European Union.
3. A warranty service neither extends nor restarts the warranty.

4. Scope of the warranty

1. 24 months of cover against production and manufacturing defects — maintenance, wear and routine servicing are not included.
2. If a production or manufacturing defect occurs during the warranty period, we remedy it at our choice by repair or by supplying a spare part. Replaced parts become our property.
3. Service response time: we respond within 48 hours of your warranty notification with an assessment and the next steps. This is a response time, not a commitment on repair duration or spare-part delivery time; most spare parts are supplied to order.
4. Cost allocation (labour, travel, transport of the machine or parts): Spare parts needed to remedy a covered defect are supplied free of charge. Labour and the travel costs of a service technician or partner workshop are borne by the customer. This cost allocation applies only to services under this warranty. Where you have statutory rights against the seller for the same fault, the statutory remedy is free of charge to you.

5. Exclusions

Not covered: maintenance, inspections, adjustments and routine servicing; wear parts and consumables (bucket teeth, tracks, rollers, hoses, filters, oils, batteries, tyres, brake linings, seals) and normal wear; damage from operation contrary to the manual, overloading, omitted or improper maintenance, unsuitable consumables or attachments; damage from accident, tipping, third-party action, weather, corrosion from improper storage; modifications, repairs or parts carried out or used without our approval; machines whose hour meter or serial number has been altered or removed; consequential loss such as downtime costs, to the extent permitted by law.

6. Procedure

1. Report the defect without delay to info@muellermachinery.com or +49 176 30536502 with model, serial number, operating hours, a description and photos or video.
2. We examine the report, agree the procedure with you (remote diagnosis, parts dispatch, visit by a technician or a partner workshop near you, or transport of the machine) and name a date.
3. Proof of servicing: The warranty requires that the machine has been serviced at the intervals and to the specifications of the operating manual. Proof of servicing, e.g. service book or invoices, must be provided on request. If servicing was omitted or not carried out properly, no warranty claim exists unless the customer shows that the fault was not caused by the omitted servicing.
4. Do not continue to use the machine after a defect appears if further damage could result.

7. Transferability

The warranty is granted to the first purchaser only and does not pass to a buyer on resale of the machine.

8. MüllerCare — extended cover

For an additional charge we extend the cover: MüllerCare Silver to 36 months, MüllerCare Gold to 48 months, MüllerCare Emerald to 60 months. Cover means: protection against production and manufacturing defects — maintenance, wear and routine servicing are not included. These terms apply accordingly; the hour limit and the price follow from the MüllerCare contract.

9. Your statutory rights

Independently of this warranty you have statutory rights against the seller for goods that do not conform to the contract — for consumers under the Consumer Rights Act 2022 (Ireland) or, for consumers resident elsewhere in the EU, under the law of their country of residence. Exercising those rights is free of charge. Those rights are not limited by this warranty; the warranty adds to them and does not replace them.

10. Governing law

The warranty is governed by the law applicable to the sales contract (Terms, clauses 13 and 17).

Legal basis: sections 2 and 118 to 122 (commercial guarantees) of the Consumer Rights Act 2022; Schedule 3 (o) of that Act.