Legal · Last updated 2026-09-09

Information on the right to cancel

Your statutory right to cancel distance contracts — 14 days from receipt of the machine.

This information applies to consumers for contracts concluded at a distance — website, e-mail, WhatsApp, telephone, marketplace messaging — and off premises. A purchase concluded after a visit to our site in Poznań is not a distance contract. Traders have no statutory right to cancel.

Right of withdrawal

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Müller Machinery — Ein Geschäftsbereich der Wensday Invest Sp. z o. o., ul. Święty Marcin 29/8, 61-806 Poznań, Poland, telephone +49 176 30536502, e-mail info@muellermachinery.com) of your decision to cancel this contract by an unequivocal statement such as an e-mail or a letter sent by post. You may use the attached cancellation form but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at Müller Machinery — Ein Geschäftsbereich der Wensday Invest Sp. z o. o., ul. Święty Marcin 29/8, 61-806 Poznań, Poland, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately EUR 900.

You are only liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.

Wording per Consumer Rights Act 2022 (No. 37 of 2022), Schedule 4, verified on 2026-09-16.

Open the model cancellation form →

You can print the form and post it, or send it completed by e-mail. A plain e-mail that clearly states your decision is also sufficient.

Further notes — not part of the statutory information

The following notes explain what the rules mean in practice for a construction machine. They supplement the information above without changing it; in case of doubt only the statutory text applies.

Returning a machine

A mini excavator is not parcel freight. Returns go by specialised haulier to our warehouse in Poznań; you arrange the haulier yourself. On request we name a haulier that collects construction machinery and tell you its current price. The amount stated in the information is an estimated maximum; the actual cost depends on location, access and loading. Please hand the machine to the haulier ready for transport — loadable, secured, without loose parts — together with the buckets and supplied accessories. This is not a condition of your right to cancel; missing accessories or damage may, however, give rise to a claim for diminished value.

Testing costs you nothing — use may reduce your refund

You may test the machine as you could in a dealer's yard: visual inspection, starting the engine, trying the hydraulics, boom, slew and undercarriage while stationary and over a short distance on firm ground. Any loss of value from that testing is not charged to you. Use goes beyond testing: earthworks, deployment on a site, fitting third-party attachments, operating hours not needed for a functional check, or damage caused by operation contrary to the manual. For the resulting loss of value we may claim compensation, calculated as the difference between the value of the new machine and that of the returned machine and set out in a verifiable way.

Refund

We refund all payments received — including a deposit and the standard delivery cost — no later than 14 days after receiving your cancellation, by the same means of payment. We may withhold the refund until the machine has arrived or you have proved that you have sent it.

Configured machines

You can also cancel a machine you configured from our options (cab, undercarriage, engine variant, bucket package). We do not rely on the exception for goods made to the consumer's specifications.

Sections 106 to 124 and Schedules 3 and 4 of the Consumer Rights Act 2022 (Ireland); Directive 2011/83/EU.